Mastering Civility: A Manifesto for the Workplace

The most useful well-written and emotionally compelling business book I have read in years. I couldn't put it down. - Robert I. Sutton Stanford Professor and author of The No Asshole RuleA must-read for every leader in their field. - Daniel H. Pink bestselling author of To Sell is HumanIncivility is silently chipping away at people organizations and our economy. Slights insensitivities and rude behaviors can cut deeply. Moreover incivility hijacks focus. Even if people want to perform well they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience medicine and psychology this book provides managers and employers with a much-needed wake-up call while also reminding them of what they can do right now to improve the quality of their workplaces.

Hardcover: 240 pages

Publisher: Grand Central Publishing (December 27 2016)

Language: English

ISBN-10: 1455568988

ISBN-13: 978-1455568987

Product Dimensions: 6 x 0.8 x 8.5 inches

Shipping Weight: 12 ounces