Conversation Transformation: Recognize And Overcome The 6 Most Destructive Communication Patterns

One of the New York Post's Top 10 Best Career Books of 2012

Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives threatening to damage relationships erode trust and make it impossible to resolve conflicts reach decisions or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts mind-reads negative predictions leading questions complaining and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses: AWARENESS Learn to recognize an ineffective communication pattern the instant it occurs ACTION Use specific new strategies to turn the conversation in a better direction PRACTICE Engage in repeated structured practice to turn those actions into new habits Praise for Conversation Transformation: ?Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions.??SHEILA HEEN and DOUGLAS STONE bestselling authors of Difficult Conversations ?An invaluable resource . . . filled with simple tools and fixes to improve communication skills exactly the skills that can make us all more effective in politics business and life.??SENATOR JOHN F. KERRY ?Practical inspiring and powerful. You will never look at your conversations the same way again.??SUZANNE BATES bestselling author of Speak Like a CEO and Discover Your CEO Brand

Paperback: 256 pages

Publisher: McGraw-Hill; 1 edition (February 28 2012)

Language: English

ISBN-10: 007176996X

ISBN-13: 978-0071769969

Product Dimensions: 5.8 x 0.6 x 8.9 inches

Shipping Weight: 12.8 ounces