{"product_id":"conflict-101-managers-resolving-problems","title":"Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to Work","description":"From mild disagreements to major personnel blowouts conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional author Susan Shearouse reveals how conflict is created how to respond to it and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research humor and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust harness negative emotions encourage apologies and forgiveness use a solution-seeking approach and say what needs to be said in the workplace to move past conflicts. Whether it?s a fight over resources a disagreement about how to get things done or an argument stemming from perceived differences in identities or values the manager?s role is to navigate relationships build compromises and encourage better collaboration. In doing so you?ll not only become a stronger manager--you?ll build a much stronger team.\t\u003cp\u003e\u003cb\u003ePaperback:\u003c\/b\u003e 272 pages\u003c\/p\u003e\u003cp\u003e\u003cb\u003ePublisher:\u003c\/b\u003e AMACOM; First edition (May 11 2011)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLanguage:\u003c\/b\u003e English\u003c\/p\u003e\u003cp\u003e\u003cb\u003eISBN-10:\u003c\/b\u003e 0814417116\u003c\/p\u003e\u003cp\u003e\u003cb\u003eISBN-13:\u003c\/b\u003e 978-0814417119\u003c\/p\u003e                                                                                    \u003cp\u003e\u003cb\u003e    Product Dimensions:     \u003c\/b\u003e    4.7 x 1 x 7.2 inches    \u003c\/p\u003e\u003cp\u003e\u003cb\u003eShipping Weight:\u003c\/b\u003e 1 pounds \u003c\/p\u003e    \u003cp\u003e\u003cb\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Relationships","offers":[{"title":"Paperback","offer_id":31805681598563,"sku":"814417116","price":24.8,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0291\/6296\/3043\/products\/41X9wT8djcL.jpg?v=1576231674","url":"https:\/\/bookhigausopao.myshopify.com\/products\/conflict-101-managers-resolving-problems","provider":"BookHigauSopao","version":"1.0","type":"link"}